Grievance Escalation Redressal

Upon receiving your grievance, we will acknowledge its receipt within 24 hours of a working day

If you are not satisfied with the resolution provided, you have the option to escalate the grievance. Our escalation procedure ensures that unresolved grievances receive the attention of senior management for further review and resolution.

How should I bring my grievance to the right person?

Start with an email/call

You can connect with our personnel from Monday to Friday on call (0091.11.4951 3011) or send us an email with subject line ‘Grievance - Project ID’ and we will get back to you.

Escalate with our Online Form

On the rare occasion that your email or call for grievance redressal did not yield any result or you are still unhappy with the situation, you can escalate further with our online form available here.

Our team will conduct a thorough investigation into the matter, gathering all relevant information and documentation. Based on the findings of our investigation, we will work towards resolving the grievance in a timely manner keeping you in the loop.

The form will ask you for details, please fill them accurately

Full Name*

Email ID*

Mobile Number*

City*

Project ID*

Your Client Relationship Manager*

Describe issues you are facing*

Captcha*

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Enter Code As Seen*

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Grievance Redressal